Shipping policy

Shipping Policy

We are pleased to offer shipping to customers located across the European Union (EU). Below you will find all details regarding our shipping methods, delivery times, and costs.

1. Shipping Partners
To ensure your order arrives safely and quickly, we partner with reliable shipping carriers:
- DHL
- Hermes

2. Shipping Costs
- The exact shipping fees for your order will be calculated and clearly displayed at the checkout before you complete your purchase.
- Any applicable taxes or standard customs fees for shipments within the EU are included in the final price unless stated otherwise during the checkout process.

3. Delivery Times
- Processing Time: Orders are generally processed and dispatched within 1 to 3 business days after full payment is received.
- Shipping Time: Once shipped, delivery within Germany usually takes 2 to 4 business days. Shipments to other countries within the European Union typically take 3 to 7 business days.
- Please note that delivery times may vary during peak seasons (e.g., holidays) or due to carrier delays beyond our control.

4. Tracking Your Order
As soon as your package is handed over to DHL or Hermes, you will receive an automated shipping confirmation e-mail containing your tracking number. This allows you to monitor the status of your delivery in real-time.

5. Damaged Shipments
If your order arrives visibly damaged from transport, please report the damage immediately to the carrier upon delivery if possible, and contact our customer support team at findstech96@gmail.com without delay.